Study Customer Service

Topic: Business Competitions

• cat: Customer Relationship Management
• cat: Delivering on a Brand Promise
• cat: Conflict Resolution
• cat: Fostering Positive Relationships
• cat: Emotional Intelligence
• cat: Sales Processes and Techniques
• summary: FBLA’s Customer Service event is an individual role-play competition in which participants are handed a secret customer scenario, given 10 minutes to prepare, and then must interact with a judge in a 5-minute presentation to address the issue and provide professional service. The competition assesses knowledge in areas such as communication, empathy, problem solving, service policies, and escalation strategies.
• level: 9-12
• type: Roleplay
• icon: <i class="fas fa-headset" style="color: #e76f51;"></i>
• allowFeature: rubrics
• allowFeature: simulations
• category: CTE
• icon: <i class="fa-solid fa-trophy" style="color: rgb(255, 212, 59);"></i>
• banner: /assets/images/heroes/stage002.jpg
• bannerTitle: Bizybear Competitive Event Resources
• bannerDesc: Placing has never been easier
• banner: /assets/images/heroes/stage001.jpg