Choose the right bizybear help request

Use the Help Center route that matches the problem. The correct route sends the request to the team that can review it.

Choose a request type

• Choose Feature Request to suggest a new product feature.

• Choose Course Request to ask for a course or subject.

• Choose Report a bug or issue when an existing feature does not work as expected.

• Choose Contact support for account, access, or product questions.

• Choose Contact Us for a direct support email when that route is appropriate.

Include useful details

Give the team the information that helps them reproduce the problem:

• The account email, without your password.

• The screen or feature name.

• The steps that you took.

• The expected result.

• The result that you saw.

• The device, browser, or app version.

• The time of the problem and any error text.

Remove private student, organization, or file content from screenshots unless it is necessary and the support route accepts it.

Related articles

• Report a bizybear bug or issue

• Request a course

• Request a bizybear feature

• Contact bizybear support