Why media will not load

Media can fail when the source is unavailable, access changed, the file is unsupported, or the connection is slow.

Check these items

1. Confirm that you are signed in.

2. Confirm that you can access the set and owner.

3. Check that the source file still exists.

4. Check that a linked Drive file is still shared.

5. Try a supported browser or app.

6. Reload the item after the connection is stable.

If a source was deleted or unshared, the set can show that the media is unavailable.

Related articles

• Why an unavailable or unshared Drive file does not appear

• Supported upload types and limits

• Add and resume video content