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Troubleshoot document or notebook sync

Last updated

Troubleshoot document or notebook sync

Sync needs a valid account, an available connection, and permission to the document or notebook.

Steps

  1. Check the connection.

  2. Check the saved status.

  3. Confirm that you are signed in to the expected account.

  4. Confirm that you still have access.

  5. Reopen the document or notebook.

  6. Keep a local copy before you try a large change.

If the work was created as a device-only notebook, it will not appear in cloud storage. If an offline edit does not return, keep the local copy and contact support.

  • Work with shared documents while offline

  • Device-only notebooks versus cloud notebooks

  • Contact support

Need more help?

Reach the bizybear team directly.