Study Technology Support & Services
Topic: Business Competitions
- cat: Hardware and Software Troubleshooting
- cat: IT Management and Administration
- cat: Service Desk Operations
- cat: IT Fundamentals
- summary: The FBLA Technology Support & Services event is more commonly called Help Desk. In this role-play event, competitors must complete two parts: an objective test (usually 50 minutes) and then a role-play scenario in which they are given a technical support problem, have limited prep time (often 10-20 minutes), and then interact with judges (about 5 minutes) to resolve the issue. The event tests knowledge areas such as communication skills, help desk operations and infrastructure, customer management, support center policies and procedures, troubleshooting/technical support methodology, and professionalism in technical service roles.
- type: Production
- level: 9-12
- icon: <i class="fas fa-microchip" style="color: #6a4c93;"></i>
- allowFeature: rubrics
- allowFeature: simulations
- category: CTE
- icon: <i class="fa-solid fa-trophy" style="color: rgb(255, 212, 59);"></i>
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- bannerTitle: Bizybear Competitive Event Resources
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