Study Technology Support & Services

Topic: FBLA

• cat: Hardware and Software Troubleshooting
• cat: IT Management and Administration
• cat: Service Desk Operations
• cat: IT Fundamentals
• summary: The FBLA Technology Support & Services event is more commonly called Help Desk. In this role-play event, competitors must complete two parts: an objective test (usually 50 minutes) and then a role-play scenario in which they are given a technical support problem, have limited prep time (often 10-20 minutes), and then interact with judges (about 5 minutes) to resolve the issue. The event tests knowledge areas such as communication skills, help desk operations and infrastructure, customer management, support center policies and procedures, troubleshooting/technical support methodology, and professionalism in technical service roles.
• type: Production
• level: 9-12
• icon: <i class="fas fa-microchip" style="color: #6a4c93;"></i>
• allowFeature: rubrics
• allowFeature: simulations
• category: CTE
• icon: https://wafbla.org/wp-content/uploads/2023/08/FBLA_Delta-200x176.png
• redirect: fbla.php
• banner: /assets/images/heroes/placing.jpg
• bannerTitle: FBLA Competitive Event Resources
• bannerDesc: Placing has never been easier
• banner: /assets/images/heroes/DSC06175-Enhanced-NR.jpg