Study Customer Service

Topic: FBLA

• cat: Customer Relationship Management
• cat: Delivering on a Brand Promise
• cat: Conflict Resolution
• cat: Fostering Positive Relationships
• cat: Emotional Intelligence
• cat: Sales Processes and Techniques
• summary: FBLA’s Customer Service event is an individual role-play competition in which participants are handed a secret customer scenario, given 10 minutes to prepare, and then must interact with a judge in a 5-minute presentation to address the issue and provide professional service. The competition assesses knowledge in areas such as communication, empathy, problem solving, service policies, and escalation strategies.
• level: 9-12
• type: Roleplay
• icon: <i class="fas fa-headset" style="color: #e76f51;"></i>
• allowFeature: rubrics
• allowFeature: simulations
• category: CTE
• icon: https://wafbla.org/wp-content/uploads/2023/08/FBLA_Delta-200x176.png
• redirect: fbla.php
• banner: /assets/images/heroes/placing.jpg
• bannerTitle: FBLA Competitive Event Resources
• bannerDesc: Placing has never been easier
• banner: /assets/images/heroes/DSC06175-Enhanced-NR.jpg